This Privacy Policy describes how Craftingbase, LLC (“Walk Up Hero,” “we,” “our,” or “us”) collects, uses, and shares information when you use the following (collectively, the “Service”):
Website: walkuphero.com
Web app: app.walkuphero.com
Mobile apps: Walk Up Hero for iOS (and Android in the future)
1) Who We Are
The Service is provided and operated by Craftingbase, LLC, a limited liability company. References to Walk Up Hero in this Policy refer to Craftingbase, LLC as the data controller for the Service.
2) Information You Provide
When you use Walk Up Hero, you may provide the following information:
Account Information: When creating an account, we collect your email address, password, and team name. League affiliation is optional and may be added in the future.
Player Names: You may enter player names into a free-text “Player Name” field. Player names are stored privately in your account and are not shared publicly. For privacy, we recommend entering only first names, nicknames, or initials rather than full legal names, especially for minors.
Music Selections: You may choose songs for player intros from Apple Music. We store only the identifiers necessary to play the selected tracks (e.g., Apple Music track IDs). We do not store music files.
Payment Information: Purchases and subscriptions are processed by our payment partner Stripe. We do not store your full payment card details.
Communications: If you contact us (e.g., at dave@walkuphero.com), we receive your email and the content of your message.
3) Information Collected Automatically
Device & Usage Data: IP address, device type, operating system, app version, pages or screens viewed, feature usage, and crash/diagnostic logs.
Cookies & Similar Technologies: We use cookies or local storage to remember preferences, maintain sessions, and measure performance. You can control cookies through your browser settings.
4) How We Use Information
Provide, operate, and improve the Service.
Personalize and manage player intros and music playback.
Process payments and manage subscriptions.
Send service-related communications and respond to support requests.
Detect, prevent, and address fraud, abuse, and security issues.
Comply with legal obligations.
5) How We Share Information
We do not sell your personal information. We may share information with:
Service Providers: Vendors who perform services for us (e.g., hosting, analytics, payments, email delivery). These providers may access information solely to perform services on our behalf and are obligated to protect it.
Legal & Safety: To comply with law, regulation, legal process, or governmental request, and to protect the rights, property, and safety of users and the public.
Business Transfers: In connection with a merger, acquisition, financing, or sale of company assets.
With Your Direction: If you request or consent to sharing.
Note: At this time, Walk Up Hero does not publicly share rosters or player names.
6) Children’s Privacy
The Service may be used in youth sports contexts but is intended for use by adults (e.g., parents and coaches). We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe a child has provided personal information, please contact us and we will delete it.
7) Data Retention
We retain information for as long as necessary to provide the Service, fulfill the purposes described in this Policy, and comply with legal obligations. You may request deletion of your account data at any time (see Your Rights).
8) Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure.
9) International Transfers
If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the U.S. where our servers and service providers are located.
10) Your Rights & Choices
Access, Update, Delete: You may request access to, correction of, or deletion of your personal information by contacting us.
Marketing: If we send marketing emails, you can unsubscribe at any time using the included link.
Cookies: Manage cookies via your browser settings.
California: If applicable, California residents may have rights under the CCPA/CPRA (e.g., to know, delete, correct, and opt out of certain sharing). We honor verifiable requests submitted via the contact information below.
EEA/UK: If applicable, we process personal data under GDPR bases such as performance of a contract, legitimate interests (e.g., service improvement and security), compliance with legal obligations, and consent where required.
11) Third-Party Services
Stripe: Used for payment processing. Your payment data is handled in accordance with Stripe’s policies.
Apple Music: Used for music playback. Music selections rely on Apple Music track identifiers; we do not store audio files.
Links to third-party websites or services are provided for convenience; their privacy practices are governed by their own policies.
12) Changes to This Policy
We may update this Policy from time to time. We will post the updated version with a new effective date at walkuphero.com/privacy. Your continued use of the Service after changes become effective constitutes acceptance of the revised Policy.
13) Contact Us
If you have questions or requests regarding this Policy or our data practices, contact us at: